FAQs

What if the underwear doesn’t fit me?

We have tried to make our sizing guides as clear as possible and recommend measuring your waist to ensure you are still the same size. Unfortunately, any items that have been removed from the box and show any signs of wear cannot be returned.

How do I return an item to you?

Please see Returns Policy on how to return items in their original condition. Unfortunately we cannot accept items that have been worn. 

Have you received my returned items?

As soon as any returned items are received in the warehouse, you will receive a confirmation email and funds will be returned to your account within 5 working days.

My order is not correct?

We always make every effort to ensure you receive what you ordered, sometimes mistakes might happen occasionally in which case we will refund any shipping costs involved and ensure you receive what you ordered immediately.

Which colour or pattern is softest?

If you are looking for sheer comfort, then we recommend ordering the black fabric. We have tried to develop the prints as softly as possible, but inevitably due to the printing process they are not as soft as the natural fabric.

How should I care for my DaDas?

We recommend washing your underwear with like colours at a temperature of 40 degrees C or below. They can be machine washed and dried.

If I join the Quarterly Subscription Club can I select the underwear I receive?

If you use our contact us form, a week before you are due to receive your gift with your request, we can normally ensure it happens.

Is there a contract with the Quarterly Subscription Club?

There are no contracts involved when you join the Quarterly Subscription Club. You can cancel your subscription at anytime.  Please see below.

How do I stop the Quarterly Subscription Club?

You can stop the subscription at anytime by using the contact us form. If you have made any payments since receiving your last DaDas, mention this in the email and we will refund it.

I still haven’t received my Quarterly Subscription Club?

Due to volumes involved, it can sometimes take up to a week for us to send you your DaDas - if it has been over ten days since you made your third payment, please use our contact us form. Before doing this, please ensure you have made three payments and not received your DaDa’s.